Your Knowledge Base
Always Up to Date
AutoKnowledgeBase turns your solved Zendesk tickets into knowledge base drafts automatically, so customers can self-serve and your AI gives accurate answers. You review and approve every change before it goes live.
How do I trigger AKB on specific ticket tags?
Configuring AKB trigger conditions using tags
Waiting for your approvalYour team keeps answering the same questions
The answers live in your agents’ replies, not in your help center. So customers can’t find them, the same questions come back as new tickets, and updating articles is the task that always slips.
A customer asks a question
One your team has answered many times before.
An agent answers it again, by hand
The answer goes into the ticket reply and disappears.
The help center stays out of date
No article is written, so self-service and AI bots can't help.
Turn solved tickets into knowledge customers can find
AutoKnowledgeBase reads your real support conversations and keeps your help center accurate, without the manual work.
Closes the gaps that cause repeat tickets
It spots the questions your help center doesn't answer yet and drafts the missing articles automatically, so the same issue stops coming back.
Keeps existing articles current
When a solved ticket shows an article is outdated, it drafts the update instead of a duplicate, so your help center stays accurate as your product changes.
A knowledge base your AI can trust
Bots and agent-assist tools are only as good as your articles. Keeping the KB aligned with real resolutions gives your AI accurate source material, not stale guesses.
From solved ticket to published article
Connect Zendesk once. Your help center stays current from there.
Connect Zendesk
One-click install from the Zendesk Marketplace. No engineering, no migration. It starts analyzing your solved tickets right away, including recent history.
AutoKnowledgeBase analyzes each ticket
It checks whether your help center already covers the issue, then drafts a new article or updates an existing one. Tickets already covered are marked no action needed, so you're not flooded with noise.
You review and publish
Drafts land in Zendesk Guide. You see exactly what will change, then edit, approve, or skip. Nothing is published until you say so.
Nothing is published until you approve it
AutoKnowledgeBase never changes your help center on its own. Every article and update is a draft. You review the exact changes side by side, then decide what goes live.
Current article
Open Settings and go to Security.
Click Reset password.
Check your email for the reset link.
Suggested update
Open Settings and go to Security.
Click Reset password.
Check your email for the reset link.
+ If you don't see the email, check your spam folder.
+ Reset links expire after 24 hours — just request a new one.
Tutorials & Resources
Learn best practices for knowledge base management and get the most out of autoknowledgebase
