Getting Started with Auto Knowledge Base

Welcome to autoknowledgebase!

This guide will walk you through setting up your first automated knowledge base workflow in just a few simple steps.

What You'll Need

Before you begin, make sure you have:

• An active Zendesk account with admin access
• About 10 minutes of your time

Step 1: Create an Auto Knowledge Base account

• Go to https://app.autoknowledgebase.com
• You will be taken to the log in screen
• Enter your Zendesk subdomain and click Sign in with Zendesk button

Step 2: Connect Your Zendesk Account

The next step is to connect your Zendesk account to Auto Knowledge Base. This process is secure and requires just a few clicks.

1. You will be taken to Connect Zendesk screen.
2. Enter your Zendesk email and password if asked and click Sign In.
3. If you are not asked to enter your email and password, you are already signed in.
4. You will be asked to authorize the connection. Click Authorize.

Step 3: Start trial or purchase a plan

1. Click on Start Trial for the 30 days free trial or purchase a plan from the pricing page.
2. Enter your card details and approve.

Step 4: Start creating/updating articles

• Whenever a new ticket is solved, Auto Knowledge Base will automatically create/update the article in the knowledge base.
• All creations and updates will be saved as draft and will be reviewed by you before publishing.
• To review the articles, go to Drafts tab in the sidebar in your Zendesk account Help Center.

Next Steps

For any questions, please contact us at support@autoknowledgebase.com.

Happy automating! 🚀