Getting Started with Auto Knowledge Base

Welcome to autoknowledgebase!

This guide will walk you through setting up your first automated knowledge base workflow in just a few simple steps.

What You'll Need

Before you begin, make sure you have:

• An active Zendesk account with admin access
• About 10 minutes of your time

Step 1: Create an Auto Knowledge Base account

• Go to https://app.autoknowledgebase.com
• You will be taken to the log in screen
• Enter your Zendesk subdomain and click Sign in with Zendesk button

Step 2: Connect Your Zendesk Account

The next step is to connect your Zendesk account to Auto Knowledge Base. This process is secure and requires just a few clicks.

1. You will be taken to Connect Zendesk screen.
2. Enter your Zendesk email and password if asked and click Sign In.
3. If you are not asked to enter your email and password, you are already signed in.
4. You will be asked to authorize the connection. Click Authorize.

Step 3: Start creating/updating articles

• Whenever a new ticket is solved, Auto Knowledge Base will automatically create/update the article in the knowledge base.
• All creations and updates will be saved as draft and will be reviewed by you before publishing.
• To review the articles, go to Drafts tab in the sidebar in your Zendesk account Help Center.

Next Steps

Once your first drafts are flowing, dig into how it all works and how to get the most out of it:

• A Guide to AI for Documentation — how AI turns solved tickets into help center articles.
• A Guide to the Automated Service Desk for Zendesk — where an automated knowledge base fits in your wider support setup.
• Choosing the Right Documentation Automation Tools — how to evaluate your options as your team grows.
• Plans and pricing — pick the plan that fits your ticket volume when your trial ends.

For any questions, please contact us at support@autoknowledgebase.com.

Happy automating! 🚀